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Terms and Conditions

MAKING RESERVATIONS

  • Requests of availability are not binding and do not constitute a contract.
  • At the moment of making the reservation, we require a confirmation deposit - payable by bank transfer or credit card - equaling 30% of the total amount for the stay.
  • The reservation will be confirmed and will become binding for both sides upon receipt of payment confirmation or of the credit card information for the authorized charge. By paying the deposit, the Client accepts Agriturismo Borgo Personatina’s terms of cancellation.
  • Upon receipt of the deposit, Agriturismo Borgo Personatina will send the Client a confirmation e-mail.

 

CANCELLATIONS

The conditions for cancellation vary according to the type of accommodations and the period of the year:

- for stays in the apartments during high and peak season, for stays lasting at least one week in all seasons:
the reservation can be cancelled within 10 days of the confirmation, as long as this occurs at least 90 days prior to the arrival date; in this case, the deposit will be refunded minus the bank fees, or in the case of payment by credit card, the amount will not be charged.

- for stays in the rooms or apartments for periods lasting less than one week in low or mid-season, for stays in the rooms for periods lasting less than one week in high season:
the reservation can be cancelled up to 7 days prior to the arrival date; in this case, the deposit will be refunded minus the bank fees. .

In case of cancellations not covered by the above-mentioned conditions, a new reservation can be made using the deposit that has already been paid.

 

OVERBOOKING

In case of overbooking or should we be unable to accommodate the Client, Agriturismo Borgo Personatina will give the Client timely notice, proposing equivalent or superior accommodations at other hotels in the vicinity, at no additional cost to the Client.

 

METHODS OF PAYMENT
The prices listed are in euros.
Deposit: 30% when making the reservation
Balance: upon arrival

Accepted methods of payment are bank transfers and credit cards.

Check-in: the rooms/apartments are available as of 4 p.m. and no later than 7 p.m. (however, luggage may be deposited in advance).

Check-out: the rooms/apartments must be vacated by 10:30 a.m. on the day of departure.

- The number of guests per room and/or apartment must not exceed the set number. A bed may be added in each room for children up to 12 years of age.
- Linens are changed and the rooms and apartments are cleaned on a weekly basis. Each request for additional linens or housecleaning services will be charged extra at the end of the stay.
- Electricity, water, gas for kitchen appliances, and heating are included. Swimming pool access is free of charge, upon acceptance of the regulations.
- The apartments must be left in good condition, free from personal effects, food, newspapers and magazines.
- Trash must be properly sealed in the provided bags and taken to the nearby collection center.
- Dogs and small animals are allowed, upon prior agreement.
- Guests must register on the first day of their stay; guests without proper identification will not be admitted.

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